December 2008


Your Friendly Customer Care Guy!


We encourage our iWin community members to use our support portal to find answers to common questions about accounts, games or technical challenges. If an issue requires personal attention you can select the Contact Us button on the main page of the support portal and complete a brief form to submit your request to the Customer Care team. Yes, we actually read each and every request that comes our way. Those replies you receive are not exactly canned responses sent by a machine. Our team will scan the incoming messages and match them to prepared content to ensure our replies are consistent and accurate. This practice works well for the majority of the incoming requests.


If you have an issue, please describe your problem in detail and we will do our best to assist you. We have an optional field in the ticket form where you can enter your phone number if you think that would be helpful. 


We consider our iWin support portal as a resource center where you can discover meaningful information to help you download and play our games. There are helpful hints to ensure your PC is up to date with the latest widgets such as Java or Adobe Flash Player. We recently added a Knowledge Base article that links you to two sources for PC support. One option is remote technical support provided by NETGEAR GearHead Services and the other is onsite support provided by the Geek Squad. 


Here is a link to the exact article for NETGEAR GearHead Services and the Geek Squad.


Hey, you there!  Through Christmas, all games at iWin are 50% off!

Ok, it’s not actually all games – if you’re already getting your 50% off with iCoins, you can’t get another 50% off, that would be madness!  And backup CDs and online party game subscriptions aren’t 50% off, but everything else is!  That’s about 660 games that you can get for the price of 330!

Just use Coupon Code HPMAGIC50 at checkout to receive 50% off your order!



Call me David. I’m one of the founders of iWin. I started off as a programmer and game designer, working with a few other dedicated game-lovers to hack together online games of skill, game servers, lobbies, and a web site to hold it all together. For many years, I worked out of my Brooklyn apartment, working with folks in upstate New York, Maine, the High Sierras, and, of course, a tiny office in a San Francisco back-alley.iWin then experimented with creating some of the first downloadable casual games such as Jewel Quest and Mah Jong Quest. I helped program and write the stories for these now-classics. You can blame the epically bad poetry in the Mah Jong Quest series on me. Long story short, those games made it big and iWin soon became a developer, publisher, and distributor for downloadable casual games.

Our San Francisco office grew to over 50 talented people, and my family and I moved out to join the fray. Dozens of games and seven years later, here we are. We now have offices in Kiev (great caviar) and Seattle (great coffee). Jewel Quest has spawned two sequels, five offshoots, and can be found on the Xbox, Nintendo DS, most mobile phones, the iPhone, and even Facebook.These days my focus is on the web side of things again. I’m working with a top secret team of crack geniuses on a social networkingy, massive multiplayery, express-yourself while you meet-others sort of thingy. Our hope is that it will totally transform the way you enjoy casual games at iWin. Look for it in the next couple of weeks!

These days there are a lot of reasons to be down. Our economy is in shambles, there’s political turmoil left and right, the stability of the environment is threatened, and there’s nothing good on TV. I believe casual games are the single best way to take a quick escape while still stimulating your imagination, your intelligence, and your intuition. My hope, above all, is that the work we do at iWin adds to and enriches your life in ways nothing else can. Let us know what more we can do for you.

If you have managed to get to www.iwin.com lately, you may have noticed that we have a pretty cool promotion live right now… HP is sponsoring a 50% off promotion on over 10 holiday games.  I don’t know about you guys but right now, I am immersing myself in anything that is holiday related.  So it is nice to know that when I just want to sit on the couch and play a game, that I can still feel like I am in the holiday spirit.

A couple of pretty cool holiday games are out right now- namely a brand new one called Home Sweet Home, Christmas Edition.  Yeah, we know.  EVERYONE knows Home Sweet Home! So even better that that they just sent us this game, just in time for the holidays.

Have you guys had a chance to check out the games on the list?  If not, go check it out! Check out the holiday games at iWin.com!
Which ones are your favorites? What are you doing to get into the holiday spirit? Let us know!